FAQS
Frequently Asked Questions (FAQs)
Here are the answers to the most common questions about shopping, shipping, and services at ZainMart.
1. How do I place an order?
You can place an order by browsing our products, adding them to your cart, and completing the checkout process.
2. Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email or SMS to track your delivery in real time.
3. What payment methods do you accept?
We accept cash on delivery (COD), all major debit/credit cards, and online payment options available during checkout.
4. How long does delivery take?
Delivery typically takes 2–5 business days, depending on your location and the product availability.
5. Can I change or cancel my order?
Orders can be modified or canceled within 2 hours of placing them by contacting our support team.
6. Do you ship internationally?
Currently, ZainMart only ships within Pakistan.
7. What if I receive a damaged product?
Contact our support immediately. We will guide you through a replacement or return process at no extra cost.
8. How do I return an item?
Returns can be requested within 7 days of delivery. Contact support with your order details for assistance.
9. Are your products authentic?
Yes! All products sold on ZainMart are 100% authentic and sourced from trusted suppliers.
10. Do you offer discounts or promo codes?
Yes, we frequently offer seasonal sales, discounts, and special promo codes. Subscribe to our newsletter for updates.
11. Can I change my shipping address after placing an order?
Yes, but you must contact our support team immediately. Once the order is in transit, address changes may not be possible.
12. How can I contact customer support?
You can reach us via email at zainsmart.com@gmail.com or call +92 313 5131960.
13. Do you provide order invoices?
Yes, invoices are generated automatically and sent to your email after each purchase.
14. How secure is my personal information?
We use advanced encryption and secure servers to ensure your personal and payment information is safe.
15. What should I do if my order is delayed?
If your order is delayed, please contact our support team with your order number, and we will resolve the issue promptly.